Privacy Policy

1. Introduction

TwoTreesLaundry (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website (the “Site”) or our pickup and delivery laundry services (the “Services”).

By using our Site or Services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

A. Information You Provide to Us

We may collect the following when you create an account, schedule a pickup, or contact us:

• Name
• Email address
• Phone number
• Pickup and delivery address
• Payment details (processed securely through third-party providers; we do not store full card numbers)
• Special instructions or notes you provide with your order

B. Automatically Collected Information

When you use our Site, we may automatically collect:

• IP address
• Device information
• Browser type
• Pages viewed
• Cookies and tracking technologies

This data helps us improve user experience and website performance.

C. Laundry-Related Information

To provide service, we may note:

• Laundry bag contents
• Garment type or care instructions
• Order history and preferences

3. How We Use Your Information

We use your information to:

• Process pickups, cleaning, and deliveries
• Communicate order updates
• Send service reminders or account notices
• Improve our Site, services, and customer experience
• Process secure payments
• Detect and prevent fraudulent or unauthorized activity

We do NOT sell your personal information.

4. How We Share Information

We may share your information only with:

• Payment processors (for secure transactions)
• Delivery partners/drivers (for pickup & drop-off coordination)
• Service providers that help operate our business (IT, analytics, email services)

All third-party partners are required to keep your information confidential and use it only for providing their part of the service.

We do not sell, rent, or trade your information to anyone.